As a small manufacturing firm, Starling Cycles lives and dies on it's reputation. So, you can rest assured that any problems will be sorted as quickly as possible.
All frames come with a 1 year guarantee covering manufacturing defects. Damage caused by normal use or handling (dents, scratches, abrasions) are not considered manufacturing defects. Any manufacturing defects will be rectified at Starling Cycles' cost, this includes all materials and repowdercoating (custom paintjobs are excluded). Postage, both to Starling Cycles and return to the customer will be at Starling Cycles expense. However, this only applies to UK customers. Overseas customers will have to cover the additional postage costs both ways.
All frames come with a 1 year crash damage replacement warranty. Any crash damage will be rectified by Starling Cycles. The purchaser will cover all material, powdercoating and postage costs. Starling Cycles will cover labour and consumables (gas, brass etc.).
Outside of the 1 year warranty period, the conditions and costs will be considered on a case by case basis. However, I will endeavour to get you back out riding as soon as possible.
Any components not produced by, but supplied by Starling Cycles, have their own manufacturer's warranty. Any claims on these components should be directed to the manufacturer's service department.
Warranties only apply to the original owner of the frame.