Delivery

We’ve kept our postage like our bikes, fast and hassle-free.

European customers should receive their orders within one week of dispatch.

Customers outside of Europe should receive their orders within two weeks of dispatch but this will depend on local customs authorities.

All orders are insured against damage in transit.

All orders will be safely shipped in a tough cardboard bike box. If your frame arrives damaged you should photo all damage to products and packaging and contact us straight away.

A tracking number will be supplied by email when your frame leaves the Workshop. You can track your orders here on Parcel Force.

For all orders to the UK or Europe, postage is included in the cost of your frame.

For anywhere a bit further away we’ve added a modest cost on to see them safely to you.

Wheels add a bit of extra postage cost on – particularly outside of Europe so keep that in mind.

Postage costs

CountryFrame and components postageWheels postage
UK£0£0
Europe (EU)£0£15
Europe but not EU (e.g. Switzerland, Norway)*£0£15
Canada*£100£100
USA*£100£100
Australia*£175£150
New Zealand*£175£150
Taiwan*£150£150
Singapore*£150£150
Japan*£150£150
All other countriesPlease contact for pricing.

* For delivery outside of EU, import duty may be applicable.  Please check with your local authorities.

Want to save postage? Bulk orders will cut costs. If you and a couple of mates want to team up and share postage please get in touch via our contact page.

Please see our warranty page for info on postage for any returns.